FAQ

GENERAL QUESTIONS

Why do you give away free products?

Hot & Trending Products is redefining the way the world shares hot trends. We believe that having access to the world's best products are a right, not a luxury and are looking forward to sharing this story with you.

Whenever we have the opportunity to give back to you, building a long-term relationship, we will and in doing so we hope you will enjoy the free product and stay connected with us.

"Free product plus shipping" is part of our marketing strategy.

Can I change or cancel the items in my paid order?

In an effort to get our shipments to our customers as quickly as possible, your order cannot be canceled or modified once it is placed. However, you may be able to return your items to us once you receive them. Please refer to our Returns questions for details.

ABOUT SHIPPING

Do you ship to my country?

We ship orders all over the world.

How much is the shipping cost?

Free shipping for all orders except free items, of course you can pay 10 dollars for express shipping.

How long will it take to receive my order?

It depends on the shipping method you choose. For Free shipping, it usually takes 7-15 working days to arrive(10 days average) and for expedited shipping, 3-7 working days.

Please note the total time = processing time (1-5 days) + shipping time ( this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

How can I track my order?

Once the tracking number is available, we will email to inform you, and you can track it online by accessing the website of the relevant delivery company. Please ensure you leave correct email box so that we could contact you. Please allow up to 48 hours for tracking to activate. Or please go to our homepage and find "Order lookup" to check the order status by yourself.

What the delivery company you use?

We have USPS, DHL, UPS, Post service, EMS, FedEx, Aramex, JCEX, etc.

ABOUT ACCOUNT

How do I register?

We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own Hot and Trending Products profile by clicking here to register.

I did not receive the activation email.

Check your mailbox including your spam folder. If you are still unable to receive the activation email, please contact our Customer Service to resolve this issue.

I forgot my password.

If you forgot your password, just click the "Forgot your password?" link on “sign in” Page and we will send you an automated email with information on how to reset your password.

How can I change my password?

Log in to your account. Locate the “Change Password ” option on the left corner and click it to reset your password.

What is the difference between the billing address and the shipping address?

The billing address should be the same address you provided to your bank when you applied for your credit/debit card, the shipping address is the one you want us to ship the order to.

ABOUT ORDER

How do I place my order?

Ordering online from hotandtrendingproducts.com is easy!

When viewing an item, simply select the size, color and quantity needed and then click { ADD TO CART }.

Once you have your desired items in your Bag, simply click the { CHECKOUT } button.

Next, enter any discount coupon codes that you may want to use to discount the price.

Finally, you will be prompted to either sign in to your account or to create a new account and complete the shipping address, shipping method and payment method.

A confirmation email will be sent to your registered email address containing the contents of your order!

Can I order by phone?

Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website on your smartphone.

How long can items be stored for in my shopping bag?

The shopping bag your account is linked to will retain its contents up to 30 days. This applies to all customers.

An item added to my shopping bag was sold out.

The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping bag is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.

How do I know what size to choose?

We develop the different Sizes(IN) according to each product design, and we also provide the reference for the US Size that contrast to each different sizes(IN), so you can check the Sizes Details on the product page for easy reference. Hot and Trending Products reserves all explanations or changes, please choose the correct size refer to the Measured Values(INCH) on each product description (Shoulder, Bust, Hip, Length, etc). Hot and Trending Products does not accept any complaints and indemnities due to the wrong size by personal reason.

Question 11

This is the answer to question 11.